Ban for AFK Macro (I was playing manually)

I was banned for 'use of afk macro.' I fully understand that from the server's perspective, my behavior looked very suspicious, but I would like to clarify what happened to prove that I was playing manually.

I attempted to submit an appeal through the official website, but the system blocked me with a message stating: "Our records indicate there are no valid permanent bans tied to your name." Since I cannot submit a formal appeal through the normal system, I am writing this here instead in hopes of clearing up this misunderstanding.

At the time of the ban, I was grinding mobs to level up. To pass the time, I set up my iPad next to my monitor to watch a movie. I actually muted the game audio completely so I could hear the movie clearly without background noise.

I found a spot where I could stand still, so I was simply mindlessly spamming my attack skills with one hand based on muscle memory, while my eyes were completely focused on the movie screen. This is why I appeared 'AFK' and unresponsive to any staff checks—I genuinely didn't see or hear anything because I was engrossed in the movie with the game sounds off.

Furthermore, my internet has been extremely unstable recently. When I was finally kicked from the server, I didn't realize I was banned at first. I assumed it was just another connection timeout. I actually got up from my chair to go check my internet router to see if it was working.

When I came back and still couldn't connect, I thought my game was bugged, so I completely closed and restarted Minecraft. It was only after I logged back in that I finally saw the ban screen.

I was definitely playing manually, just very distracted and dealing with lag. I have never used macros on this server. I hope you can understand the situation."