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unable to claim festival crates from the store

Discussion in 'Questions' started by kep57, Mar 7, 2026.

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  1. kep57

    kep57 Well-Known Adventurer VIP+

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    upload_2026-3-7_15-13-39.png upload_2026-3-7_15-13-40.png upload_2026-3-7_15-13-42.png

    tried to check out, relog, restart pc, change browsers, etc. and cannot claim these crates at all
     
    Haml0rd and Tzelofachad like this.
  2. Haml0rd

    Haml0rd 神帝懒蛋

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    Three questions:
    1. Have you received the selection before? (Did you order the 3 Royal crates before and this is a second attempt)

    2. If you have ordered the crates before, have you opened them yet in-game?

    3. If the first two are not your case, have you tried using a different device to login and claim? (Laptop doesn't like website UI sometimes, but my mobile does.)
     
  3. Tzelofachad

    Tzelofachad The forums lurker.

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    now im having a similar problem
     
  4. BrokenRealities

    BrokenRealities The Hunger Tide

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    Minecraft:
    Same issue, is the promotion over and the crates just still on the store perhaps?