Problems with the mission: Realm of Light III - A Headless History

Cuando necesito hacer parkour, las partículas azules no me levantan. No puedo terminar el parkour y estoy estancado. Cambié de mundo, cambié de clase y puse /kill, intenté reiniciar la misión pero no funciona, las partículas no me levantan, estaba bugeado. I need you to unbug me to be able to complete the mission, otherwise I will not be able to finish any of the missions that follow.

 

You don't need to do the parkour the intended way if it isn't working for you, just use your movement spell to get across

 

I try, but it won't let me use the powers in that area.

________________________________

I try, but it won't let me use the powers in that area.

 

Are you waiting until the blue particles are back at the bottom before attempting to walk on it?

 

Yes, even my friend who already passed that part of the parkur tried to pass it with my account and couldn't either, basically I'm a bug.
Do you know who I should talk to or what to do so they can help me? Because it is not a bug in the game, but only I am bugged, because the other players can pass that part.