Problem With My Free Monthly Crate.

Hey I just recently started playing and checked on the site and saw that there was a free monthly crate available on July 9th. I entered my information and went through the process, nothing came up in game, no message showed up in the game that I got a crate and I haven't had a crate in my crate menu in game (it just tells me to go to the site to buy stuff every time I click it). There is/has also been nothing in my Use Menu in game. I just watched my son do it about 10 minutes ago and it worked flawlessly, he got the notification in game about receiving a crate. I sent an e-mail on the 9th after I did it and they said they couldn't help and that it showed up that I had already received it???? I googled and saw this thread...

forums(.)wynncraft(.)com/threads/problems-with-the-free-crate.189709/

Sorry for the parenthesis I can't post links due to low post count at the moment.

I'm not sure what I did wrong, but I didn't receive anything for filling it out and like I said I just watched my son do it and it worked correctly, saw him receive it in the game and saw the loot spinning, etc. then him receive an item..

I haven't claimed any previously, I haven't been playing the game that long.

Thanks!

ClayTy2000

 

There's a little box that you need to check before continuing

 

Yeah, the agree to terms box? It won't let me access the checkout screen anymore when I enter my username in, it just takes me back to the purchase selection area. So figured I would post to see if there was anything that could be done.

Thanks for the quick response by the way, I'm not sure I clicked that when I checked out the first time, but like I said the e-mail says I received it.

 

the reason you must put your username in is because if you put the name wrong, you cant receive the crate

 

No, no. I put it in correctly. It's not allowing me to put it back in now, I assume because it thinks I have already claimed it, even though I never received it. I was able to do my sons without an issue.

 

Hey, just letting ya know outside of the emails, that it might be a while before I can do anything as I have to check a few things first before I can fully help you with that issue.

But don't worry you'll be helped out.

 

Thanks and I got your e-mails, I understand that because it was free crate that there isn't anything that can be done. I am just trying to figure out why/how it happened honestly, I'm not too worried about aesthetics, he's more excited about his, but if before I make actual purchases to support I'd like to know if there would be help available for actual issues like this with purchases, because I honestly didn't receive the item and I went through the checkout screen for it, so it has me a little sketchy about ordering anything. I did it from a separate computer for my son, I just want to make sure if said issue arises or any issue arises again with a monetary purchase that help would be available.

Thanks!

 

Absolutely, if something is purchased and you don't get it, we will make sure you do.

 

I just wanted to add that this has been happening with my little brother and I as well. After I successfully claim my monthly crate, my brother can't get his, even though it says it was successfully claimed on the website. I think it may have something to do with the fact that my brother and I are using the same internet system which is used throughout our house, even though we claimed the crates on separate computers. I have been able to successfully get monthly crates for my brother by using my school's internet to claim the crate. Anyway, I hope this helped shine a little more light on the situation.

 

That is a little different than what was going on with him.

You can only claim one monthly a day on the same IP. So yeah you and your brother will have to claim them on different days.