Ign: Kajus Issue: Did not receive the free monthly crate and am now stuck in a loop whenever I try to retrieve it from the store - it just refreshes the page. Comments: My girlfriend tried it on her account and it worked just fine, but what might have caused it for me was that I bought the crate before joining the server. Was just exploring the forums when I found the store page, went there and took the crate on my account name. Joined the server around five minutes afterwards. Waited for several days now, I still have nothing, when I click on the crate button in the compass menu I just get redirected to the store telling me that I can buy more crates. Already sent an email to support recently, but didn't get any response so writing here. I checked and I currently have absolutely no effects on my weapons or whatever, the crate has not been redeemed and I can not do it.