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Store Did Not Receive The Free Monthly Crate At All

Discussion in 'Bug Reports' started by Kajus, Oct 5, 2018.

  1. Kajus

    Kajus Newbie Adventurer

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    Minecraft:
    Ign: Kajus
    Issue: Did not receive the free monthly crate and am now stuck in a loop whenever I try to retrieve it from the store - it just refreshes the page.
    Comments: My girlfriend tried it on her account and it worked just fine, but what might have caused it for me was that I bought the crate before joining the server. Was just exploring the forums when I found the store page, went there and took the crate on my account name. Joined the server around five minutes afterwards. Waited for several days now, I still have nothing, when I click on the crate button in the compass menu I just get redirected to the store telling me that I can buy more crates. Already sent an email to support recently, but didn't get any response so writing here. I checked and I currently have absolutely no effects on my weapons or whatever, the crate has not been redeemed and I can not do it.
     
  2. Kajus

    Kajus Newbie Adventurer

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    Minecraft:
    Can someone please help? This was not something that was lost or glitched or whatever, I didn't even get the chance to open the crate, I didn't receive anything.
     
  3. _Dedly

    _Dedly Yeet VIP+

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    This is happening to me too! I was looking in the bugs section and found out I am not the only one with this issue.
     
  4. aws404

    aws404 WynnArmour and WynnImprovements Creator VIP

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    Minecraft:
    Just wait a month and try again. Crates only give cosmetic items anyway so your not missing out much
     
  5. Altakar

    Altakar The Vonamors send their regards.

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    Monthly Crates appear to be broken at the moment, you will just have to wait until it's fixed.