Drawing of the spirits 2021 got removed from my bank?

Hi, I like to collect stuff, like all possible event items and such, there's too many that I can count
And I hardly keep track of them all the time, trusting that the bank holds the data and I never fiddle with them to possibly lose/drop them

I know for a fact that my completionist-ahss definitely got the Drawing of the Spirit in 2021, but now I can't find it in my bank at all

Somebody shouted today about them buying that Drawing of the Spirit 2021 edition, and I went to check, definitely knowing I have one to consider selling, but it's just gone

I usually keep those type of collectible items at the very end page of my bank, and one time I scrolled to the very end, only to see empty bank slots among other items, indicating that SOMETHING was there, but it was suddenly gone
I didn't want to go to the admins because I thought I was going insane or something, just seeing an empty slot for it, I gave it the benefit of a doubt

I think that was the empty slot of the used-to-be Drawing of the Spirits 2021 that just got straight up deleted, probably in a system transfer/bank upgrade/bug

Where do I need to keep these items for them to not to disappear next year or such?

It's very dissatisfactory, and just thinking that another limited item will possibly just disappear in next couple of months is even more dissatisfactory

I know about the no refund policy but is it really fair for me just straight up losing the item when I tried to keep it as safe as possible and without a single fault on my end?

What do you all think?

 

It gets a little frustrating losing items without your knowledge, but I have calmed down some more now.
I just think the refund policy might need some changes if items just disappear from the bank without any user input. It's not cool

I don't think I'll receive the same Drawing of the Spirit 2021 like I used to own, because that would go against the no refund policy, and it would contradict what the server has been following for years now, and making the exception for me would be unfair for others, and make players look at the wynn team with favoritization.

I wouldn't mind an untradable version of that drawing of the spirit 2021, to at least have it as a memory of 2021, and not being able to sell it for tons of stx, exploiting the game.

But in any circumstance that action will get taken, I suggest the dev team looks into the item bank system and the data, because something definitely disappears from mine, and if it happens to me, it can happen to others

Open to hearing your suggestions

 

When personal banks were added to the game, a couple of items were moved to these personal banks, including some event items for some reason. You should check the personal banks of all your profiles.

 

The only items that were transferred from account bank to character banks were my TCC raid charms. No other items were moved, no event items were moved, nothing.
I only put respective class' weapons to character banks, like bows to archer bank, spears to warrior bank, wands to mage bank, reliks to shaman bank, etc
It isn't there

 

might be worth checking all your classes & the misc bucket in housing to see if it's there. it's really strange that this item vanished, i don't think i've heard of it happening before. if it is 100% happening i'll try and look into why and see what can be done

 

im sorry 1ochar

 

I checked all possible places, including all my classes and misc bucket. I re-checked everything again but no change.
It is weird the item vanishes from the safest possible place.
Vanishing items in general are just a source of worry with the no-refund policy that we all agree with when playing the game.

Thank you very much for your interest.
If you have any questions, I could answer them for you

On another smaller note, about things disappearing: last festival of the blizzard update made the Earmuffs helmet reskin disappear from the player /use inventories, and I also didn't notice it until someone mentioned it in chat (and I have a lotta hats collected)
(it did get resolved though through support email)

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And funny thing is, when I was checking every item in the misc bucket (which is filled with crafting ingredients for easy access), I stumbled upon this
https://imgur.com/a/RnYgTWy
I guess it is a removed crafting ingredient that used to be there, its ID was restored to 1, being stone
it didn't disappear completely, it kept the value of the item count and the name of the item

If it happened to the drawing of the spirit 2021, a stone item being named "Drawing of the spirit" it would be easier to find it and prove that I didn't lose it

 

so weird 10char

 

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