Question about the servers for appeal

When trying to appeal, he writes to me that the servers are unavailable try later is it true or do I need to file an application somewhere else?


The situation that happened - I was banned for using macros for afk farm
But I didn't use any macros, I confess and I'm incredibly sorry, I put the character on for 2 hours during my studies, but I didn't use macros, but just pressed the button on the keyboard with a pen (if I'm interested, I can describe how)
I ask incredibly strongly to unban my character and give one last chance