Where Can Appeal For The Dissaperance Of 2 T3 Crates?

So i won 3 Tier 3 crates because i filled a formulary and i receive a message and fireworks for the 3 i opened 1 and i was keeping the rest to the update i was checking if they were still there today and they dissapeard i am really confused

 

You were only supposed to get one T3 crate from the survey. Did you really see three crates in the crate menu when you opened the first one?

 

i received the message 3 times and the survey said 3 crates and people confirmed on my other thread

 

Crates, minus the ones you buy, to my knowledge aren't permanent. They have timers like the daily crates. Eh, I guess make a bug report or DM a mod? They might just shrug because it's a free crate or might be able to work something out