Banned I Need Help

Hello, excuse me in advance I tell you that my English is not good, excuse me for that, well I tell you my problem, I was playing wyn a few months ago with a friend and he bought me a rank then, now the last months I did not enter wyn because of the quarantine problems and now that I have internet at home, I realize that my account is banned, due to refund and I already had time, and please help, I tried to contact my friend, but he only told me that his mother canceled his bank account and I think that in that problem they could make the refund and that's why they banned me, I have no idea what to do, could you please help me, my friend does not answer my messages and I don't know how to solve this, sorry for the inconvenience, have a good day :c

 

Hello! Could you please email [email protected] and describe your situation in the email.