I Can't Start Wynnexcavation Site D Quest

Hi!

I just got level 70 on my main class (Mage), and I was going to do WynnExcavation Site D, but when I look my bank for the shards all I have is the red one.
Then I thought I could just run back in the caves where the shards are and uses them, but when I get back to Carlos with all the shards (Two of them are directly from the caves), I get the error message; "You need the crystal shards from WynnExcavation Site A, B, and C to start the quest."
I think it might have something to do with that they arent Quest Items, as the purple and yellow shards are "Untradable Items", but the Red Shards is a "Quest Item"
Has this happened to anyone else? Does anyone know how to fix it?
Thanks for any response.

(I sendt a mail to support, so no need to comment that)

I added some pictures just to show it (Dont mind the screenshot text in chat):

 

Yes, the shards taken directly from the caves aren't the ones you need, since usually they are replaced with the "Quest-item" version at the end of the respective quest.

I'd try and throw the untradable-ones away, then use the /fixquests command, in order to receive them again.
Good luck!

 

Thank you so much!
I didnt even know about the /fixquests command xD