SPOILER Regarding Support Team's Behaviour.

For many years, I was and still unable to change forum username.
Thus this year, I sent several e-mails to support team, only few received reply.
Whats hillarious is they said they're working on it, but its been months since.
A support team should aid, and resolve players' issue, yet Wynn's says otherwise.

The fun fact is, they actually replyed two times, but poorly.

So, my 3rd e-mail desperately looking for help got replyed as following.

Spoiler

Hi!

I haven't heard back from our forums team concerning this issue yet, our apologies for the delay.

Warm regards,

Wynncraft Suppport

And lastly, 7th e-mail also got replyed.

Spoiler

Hi!

What is your forums account name?

Warm regards,

Wynncraft Suppport

Not to mention rest was ignored, and I havent received any contact ever since.
Thing is, things may take time to be adressed, and is understandable.
But if so it is very important to contact back to let one know they're working on it,
to not make one feel lost, but they didn't.

Also, just see how they replyed.
1. "We havent heard back" - Trying to avoid blame that its not their fault.
2. "What is your forums account name" - Should have asked earlier WTF?!?

Now... what do I do? Forum moderators keep saying "You should contact to support team" when the support team is this careless. Just be forgotten into obilivion and beyond for good?

So be it!

 

damn I don't know why you guys are memeing him when he faced a genuine issue that literally speaks about the quality of wynncraft support

Is it because of the broken English? Or the random For Honor screenshot? I get making copypastas out of funny things, but this is like, the least funny thread to make a copypasta out of.

 

I completely agree with the above post, it’s quite sad to see the community acting so unbelievably immature, and towards a user who just wants help nonetheless. (Edit: thank you to whomever removed the off-topic posts!)

to the OP, given that this is a situation that I’ve never seen before and doesn’t seem urgent, I feel like this would be something low on the support team’s priority or just something that may have slipped under their radar unfortunately. Hopefully this thread will bring this more to their attention perhaps, as the community manager Hams does seem to have been looking at the forums more often these days and he might be able to bring it to the support teams attention.

 

Or it could just be a joke thread all along. Don’t you think the random For Honor screenshot is a bit sus?

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I’m like 75% certain this is a joke post. I’ve seen non native English speakers post about issues before and none of them have ever dedicated half of the post to a completely different random topic like For Honor. Most are rather short and don’t try to leave random things for the “lolz” like that.

 

whatever happened to assuming good faith

 

It got taken away when half of the original post was about For Honor.

 

To all of you who think my post was a joke heres the proof.

https://imgur.com/a/n8EYD4L

 

You just tried changing your username to Sombian?

 

Correct.

 

Hey,

I sent this particular issue up the chain when i received it, as i do with every forums issues, because i don't have the perms to handle them myself, but it hasn't been looked at yet due to restructuration in that particular department. We will get it once we can but i don't have a timeline for it, just like every other forums issues we have received on support. Support is for billing issues mainly, forums issues are secondary to that.

Billing issues remain unaffected by this and are processed as usual.

 

Ice Bear had a similar experience with the support team. Ice Bear wasn’t able to buy anything from the shop and after sending an email Ice Bear got a response a month later with some generic troubleshooting advice. Ice Bear says the billing support team is slow.

 

Maybe try sending it in first person?

 

If it was a long time ago, it's possible, responses are faster nowadays for issues that can be solved, explained or otherwise handled directly, it can take longer when it has to be moved to and done by someone else other than me.

People also sometimes get a response they do not like and keep messaging us, this creates more delay, but we do look at those situations again once we can circle back to them.

Usually for issues such as the one you described (and i mean 99% of those issues), if you can't make a purchase it is because 1) You are restricted from it by having made chargebacks/are banned from using Minecraft stores in general or 2) A very random error that happens sometimes on our store, that we don't know how and why yet, but using a different browser, clearing your cache, logging off and back on the store fixes it.

From looking at your situation, you probably received the second one, which is the only response we have for this specific issue because it works, I also try and claim store packages (usually the free monthly crate or the free event crates) myself on my end on accounts of people who sent us these types of errors to verify it is actually this issue.

 

Who have the access to user account data then? No offense but if everyone try to pass their responsibility by "It's not my department" or "I don't have permission to" then whats left is none...
Because I have knowledge in both frontend and backend, I don't believe this issue is so severe that can't be fixed within months.

 

We will get back to you when we have fixed the issue. Our apologies for the delay.

 

He does normally talk in first person if it's important.

 

it may be because of the characters used in your current username but i'm not sure

 

Yeah I know but it would be funny if he talked in third person all the time

 

huh
i dont see it

 

It was edited out a bit later

________________________________

It’s not really that much, it was more like a third. He made it clear enough that the main point of the post was criticising the response from the server’s support side, and then talked about his achievements(?) in a different game to lighten up his own mood. Not exactly hard to figure it out.