Crate Landed On One Thing Got Something Different

Hello, I just wanted some clarification on something. I have opened QUITE a few crates in my time here all seem to have this issue. Today I decided to purchase a few crates and just try my luck for Dynasty Hat I have been looking for this hat since I started to buy these crates. So when I opened my last crate and it landed on the hat I was hyped, but then it gave me the hat that was ALL the way on the side of the one it landed on. Needless to say, I wasn't too happy I was wondering if I could get the hat it actually landed on instead?

I'm aware that odds when opening crates have to be determined some way but when your crate rolls one thing but the game already has it decided on what item you're getting right as you open that crate I think its unfair to the people who roll a certain item but never get because the game just has decided something else regardless of what happens.

As a follow up I would also like a response from a Moderator if possible. Thanks!

Crate Roll: (Couldn't upload the video through the forms)

 

The ending of the spin for crates in really exact, and there's a good chance the spinner will land on something else, although it will likely be right next to the cosmetic you will receive. In the end, the actual spin doesn't really matter.
Also, as much as you think you were wronged, you're not going to just be given the cosmetic you were after just because the wheel landed off. Sorry, but that's just the way it is.

 

I mean in a sense I'm aware of how RNG works, and how crates are predetermined as you open them. But with that being said I believe that the way the crate spins (randomly landing on something and giving you another result) is very unfair to the player, since it gives false hope for one item you wanted but then don't get.

The root of my post isn't about inherently unfair RNG results but rather the way these crates present themselves when rolled. I believe that it needs to be fixed, and I think that if it lands on an item but the game is like "meh idk it rolled x and imma give him y" is a very unfair thing to happen to a player.

I'm also not just saying this because I'm salty (while I do want the item I was rolled, and will gladly give up the item I recieved) I have opened a lot of these crates and to say I have been wronged quite a handful of times because of the way that crate "loot circle" appears is an understatement.

 

From what Ive experienced, If it lands between two items it will pick the one on the right

 

But don't we see that as a problem, that it can't even land in the middle, to begin with?